FAQ
How do I know if my order has been confirmed?
Your order is officially confirmed once you receive a shipping confirmation email. Be sure to check your spam or junk folder as well.
Can I make changes to my order after it has been placed?
Once an order has been confirmed, no changes or modifications can be made.
I entered the wrong shipping address. How can I update it?
Address changes may be requested, but they cannot be guaranteed. Please double-check your information before completing checkout.
HOW DO I TRACK MY ORDER?
Wondering where your order is? Once your order ships, you’ll receive a shipping confirmation email with tracking details. Please allow 48–72 business hours for the tracking information to update and display an estimated delivery date.
HOW DO I START A RETURN OR EXCHANGE?
Please note that all sales are final. We understand that things don’t always work out, so we offer a return policy for eligible items. Returns are issued as store credit or exchanges only; we do not offer refunds.
We have a 7-day return window, meaning you must request a return within 7 days of receiving your order. To be eligible, orders must have a valid US or Canadian shipping address, and you must provide either your order number or the email used at checkout. International orders are not eligible for returns.
Items must be in brand new, unused condition and in their original packaging (no wear, washing, perfume/cologne, stains, etc.). Items that do not meet these conditions may be refused and returned to the customer.
If you would like to request a return, please go to the “Contact Us” section.
We are unable to accept returns on gift cards.
Once we receive and inspect your return, we will notify you of the outcome. If approved, store credit will be issued within 10 business days.
how do i care for my perception hoodie?
To care for your hoodie, we recommend the following:
• Wash in cold water using a clear detergent (avoid fabric softener), and wash it separately.
• For best results, hang to dry.
• Washing with heat may cause shrinkage.
My order says it was delivered, but I haven’t received it. What should I do?
We understand how frustrating this can be. Here’s what you should do:
In some cases, carriers may mark a package as “Delivered” before it actually arrives. Please allow 3–5 business days, as it often shows up shortly after. You may also want to check with neighbors in case it was delivered to them by mistake.
If your package still hasn’t arrived after this time, please reach out to us and we’ll do our best to assist you.
CONTACT US
The quickest way to get in touch with us is through our “Contact Us” form.
Before reaching out, we recommend checking our FAQ, tracking your order, or reviewing our return policy, as you may find your answer there right away. If you still need help, please include specific details about your request (such as an order issue, return, or sizing question) so we can assist you as efficiently as possible.
SHIPPING
Canada & USA SHIPPING
Orders are typically processed and shipped within 1–3 business days after confirmation, depending on when the order is placed. Once shipped, domestic delivery generally takes 2–5 business days.
To provide customers with the most affordable shipping experience possible, we offer multiple shipping options at checkout. Please note that delivery times may vary depending on the shipping method selected.
Conceptualized Apparel is not responsible for lost or stolen packages after they have been shipped. Any shipping claims must be filed directly with the shipping carrier.
INTERNATIONAL SHIPPING
All international orders are shipped through Canada Post. Once your order is confirmed, please allow 1–3 business days for processing and shipment.
To provide customers with the most affordable shipping experience possible, we offer a variety of shipping options at checkout. Please note that selected shipping methods may affect delivery times. Estimated delivery is typically 4–10 business days, though certain regions and shipping options may require additional time.
Shipping taxes, customs duties, import fees, and other related charges vary by country and are the responsibility of the customer. Conceptualized Apparel is not responsible for delays caused by customs processing. Refusal to pay customs fees or import charges does not qualify an order for a refund.
DISCLAIMER
Privacy Policy
1. INTRODUCTION
At Conceptualized Apparel (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.
2. INFORMATION WE COLLECT
When you interact with our website, we may collect the following information: Personal details such as your name, email address, phone number, and shipping/billing address Payment information (processed securely through third-party payment providers) Order history and purchase details Device, browser, and usage data to help improve website performance
3. HOW WE USE YOUR INFORMATION
We use the information we collect to: Process and fulfill orders Provide order confirmations and updates Improve our website, products, and customer experience Respond to customer service requests Prevent fraud and ensure secure transactions Send updates, promotions, or marketing emails (if you opt in)
4. SHARING YOUR INFORMATION
We do not sell your personal information. However, we may share your data with trusted third parties that help us operate our business, such as: Payment processors Shipping and fulfillment carriers Website and analytics providers These third parties only receive the information necessary to perform their services.
5. COOKIES AND TRACKING
Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some features of the site may not function properly.
6. DATA SECURITY
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
7. YOUR RIGHTS
Depending on your location, you may have rights regarding your personal information, including access, correction, or deletion requests. To exercise these rights, please contact us using the information below.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
9. DATA RETENTION
We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. CONTACT US
For questions, concerns, or requests regarding this Privacy Policy, please go to the “Contact Us” section on our website.
Terms and Conditions
1. INTRODUCTION
Welcome to Conceptualized Apparel (“Conceptualized Apparel,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. ONLINE STORE TERMS
By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission to use our services. You agree not to use our products for any illegal or unauthorized purpose and not to violate any applicable laws, including intellectual property laws. You must not transmit any viruses, malware, or harmful code. Any breach of these Terms may result in termination of your access.
3. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You understand that your information (excluding payment details) may be transferred unencrypted across networks, while payment information is always encrypted. You agree not to reproduce, duplicate, copy, sell, or exploit any part of our service without written permission. Headings in this document are for convenience only.
4. ACCURACY OF INFORMATION
We aim to ensure all information on our site is accurate and up to date, but we do not guarantee completeness or accuracy. Content may be updated or changed at any time without notice. You are responsible for verifying any information before relying on it.
5. MODIFICATIONS TO SERVICE AND PRICING
Prices and product availability are subject to change without notice. We reserve the right to modify or discontinue any part of our service at any time without liability.
6. PRODUCTS AND SERVICES
Some products may be available exclusively online. We make every effort to display product colors and images accurately, but we cannot guarantee exact display on all devices. We reserve the right to limit sales by region or customer. All descriptions and pricing may change at any time.
7. ORDER AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion, including limiting quantities per customer or household. You agree to provide accurate, current, and complete order and account information. Inaccurate details may result in delays or cancellation.
8. OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools “as is” without warranties or endorsements. Use of these tools is entirely at your own risk and discretion.
9. THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for reviewing or evaluating their content or accuracy. Any interaction with third-party services is at your own risk.
10. USER SUBMISSIONS AND FEEDBACK
If you send us feedback, ideas, or other content, you agree that we may use it without restriction. We may monitor, edit, or remove content that we determine to be unlawful, offensive, or in violation of these Terms or any rights.
11. PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
12. ERRORS AND OMISSIONS
Occasionally, there may be errors or inaccuracies on our website relating to product descriptions, pricing, or availability. We reserve the right to correct these at any time without prior notice.
13. PROHIBITED USES
You may not use our site or services for unlawful purposes, harassment, violating intellectual property rights, distributing malware, or any activity that disrupts our services. We may terminate access for violations.
14. DISCLAIMER AND LIMITATION OF LIABILITY
Our services and products are provided “as is” and “as available” without warranties of any kind. We do not guarantee uninterrupted or error-free service. Conceptualized Apparel, including its owners, employees, and affiliates, is not liable for any damages arising from the use of our products or services, including indirect, incidental, or consequential damages such as loss of revenue or data.
15. INDEMNIFICATION
You agree to indemnify and hold Conceptualized Apparel harmless from any claims, damages, or legal fees arising from your breach of these Terms or violation of any law or third-party rights.
16. SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, the remaining sections will continue to remain valid and enforceable.
17. TERMINATION
These Terms remain in effect unless terminated by either party. We may terminate or suspend access at any time if we believe you have violated these Terms.
18. ENTIRE AGREEMENT
These Terms, along with any posted policies, represent the full agreement between you and Conceptualized Apparel and supersede any prior agreements or communications.
19. GOVERNING LAW
These Terms are governed by and interpreted under the applicable laws of the jurisdiction in which Conceptualized Apparel operates, without regard to conflict of law principles.
20. CHANGES TO TERMS
We reserve the right to update, modify, or replace any part of these Terms at any time. It is your responsibility to review them periodically. Continued use of our website or services after changes are posted constitutes acceptance of those changes.